dunkin donuts. not so great.
Since my excited discovery of the Dunkin Donuts in Cool Springs, I’ve been about 4 or 5 times. Every time there is some disappointment. Usually the wait is way too long given the ratio of employees behind the counter and customers waiting in line. Sometimes it’s just incorrect filling of orders. Today we had a ridiculous wait even though there were at least three employees standing around doing nothing. Our donuts came promptly, but our iced coffee order didn’t get filled until The Little Red Haired Girl went up to ask the boy standing by the coffee doing nothing. He apologized, asked what our order was, gave us two iced creams with a tiny bit of coffee in them, and apologized again.
Where is the owner? Where is the manager? How can the place possibly be so poorly run? Why do they have no system of filling orders? I come from a place where 4 people behind the counter serve 20 people in a minute for hours on end without a hitch. I get that a brand new store won’t have that kind of efficiency, but at I should at least be in and out of there in 10 minutes if there are only 2 people ahead of me in line, right?
I don’t mean to complain; I’m grateful that there is a Dunkin Donuts in our area, and that Mr. Rando is initiating The Return of the chain to Middle Tennessee. However, it hurts my heart that it’s such a disappointment every time. Surely it will have to get better if his plan of opening 12 in the next 5 years is to succeed. I am keeping my fingers crossed.